GET IN TOUCH

The Story So Far

Tunbridge Wells Borough Council has owned the freehold of the centre since it was built, but purchased the leasehold from British Land in October 2023.

This move reflects a desire to secure Royal Victoria Place’s future and contribution to the town centre, while also ensuring this important asset in the community continues to play a strong role in maintaining the attractiveness of the town for residents, employers and visitors.

Under the ownership of the Council, the aim is to make the shopping centre more responsive to local needs and potentially transform it into a “mixed destination” with a greater focus on town centre living, leisure and community use. Additionally, the Council is seeking to address issues such as vacant shops and the need for repairs to the car park.

Site Timeline

1992

Royal Victoria Place opens to the public

Oct 2023

Tunbridge Wells Borough Council purchases the centre

Jan 2024

Social media survey to understand what future brands and uses under 35’s would like to see in the future

Mid 2024

Responding to feedback, Primark is secured for the centre, alongside other new brands. Investment is directed towards events and marketing to enhance the centre’s vitality and vibrancy

End of 2024

RivingtonHark appointed to undertake a feasibility study to understand future options for redundant and underused space in the centre. Major refurbishment of Royal Victoria Place car park is approved

Now (Spring 2025)

Public opinion sought as part of feasibility study

Progress so far

Securing several flagship brands to improve the retail line-up – including Søstrene Grene and Primark (opening winter 2025)

Enhancing the events and marketing strategy – increasing footfall by 9%

Investing in the centre’s external frontages, signage and carpark improvements

Changing times – an opportunity for more

Parts of the shopping centre are vacant, such as the food court. Or, like Ely Court and Market Square, they are underutilised or no longer suitable for modern retail requirements and modern consumer trends. As a result, we are exploring new activities and alternative uses for these spaces as well as opportunities to relocate existing tenants to busier and more appropriate locations.

These changes aim to unlock redevelopment potential, support the local economy, deliver community benefit and new town centre living, whilst safeguarding the Council’s investment.

Why your input matters

This engagement activity supports the decision-making process and gives local people the opportunity to help shape the future.