The Story So Far
Autumn 2025 Engagement
At the end of last year, more than 800 people took part and generated 434 detailed feedback responses on proposals for Ely Court, Palm Court and Market Square.
This phase of engagement focused on the proposed boutique cinema at Ely Court and the wider improvements around Royal Victoria Place and Palm Court. The message was clear: there is strong support for high-quality leisure, vibrant public spaces, and regeneration that reflects local character.
A clear demand for a boutique cinema
Earlier engagement highlighted a desire for more diverse and affordable leisure facilities for all ages. In November, we asked whether the proposed boutique cinema at Ely Court meets this community need.
71% of respondents supported the proposal – feedback confirmed strong backing for a boutique town-centre cinema offering an experience distinct from existing offerings in the town centre and wider area. Many respondents felt it would help energise the town centre and broaden its appeal.
Encouraging more visits to Royal Victoria Place
We also asked whether the proposed changes to Palm Court would encourage people to visit Royal Victoria Place and the surrounding area more often.
61% of respondents were supportive of seeing the Palm Court proposal as a step towards a more welcoming and vibrant environment.
You Said, We Listened
Feedback directly influenced how the proposals evolved.
- A boutique cinema in the right place
You emphasised the need for a cinema that energises the town centre and bridges the gap between existing venues.
- Taking time to get Market Square right
You emphasised the need for a cinema that energises the town centre and bridges the gap between existing venues.
- Regeneration shaped around
the community
You asked for regeneration that strengthens the town centre and supports everyday life with well-managed, leisure-led improvements, enhanced retail offer, and accessible, welcoming spaces.
- Respecting Tunbridge Wells’ Heritage
You highlighted the importance of protecting the town’s historic character, including the safeguarding of important frontages and embedding of high-quality, sustainable design that allows the town centre to evolve while respecting its heritage.
Spring 2025 Engagement
In May, we invited local residents to share their thoughts about Royal Victoria Place – how often they visit, what they do there, and what changes could make it more enjoyable and useful in the future. Our goal was to better understand what new activities, shops, and spaces might help Royal Victoria Place become an even stronger focal point for the “top of town.”
How did we speak to people?
Public engagement events took place at U43 (located next to The Perfume Shop and A Few Good Men Barbers) in Royal Victoria Place:
Digital Survey
More than 6,600 people visited our online survey and 2,860 shared their thoughts and ideas with us.
Drop-In Sessions
11 public drops-ins were held at key locations across the borough, making it easy for residents to get involved and share feedback.
‘Vox Pop’
A pop up ‘vox pop’ interviewer spoke with visitors and users of the shopping centre to capture quick, on-the-spot opinions.
Inclusive Workshops
We tailored workshops for young people at a local primary school and Trinity Youth Theatre, and ran four additional sessions with civic groups, ensuring a diverse mix of community interests and perspectives were heard.
What did they say?
- Survey respondents identified key gaps in the town centre offer, especially in fashion retail and cinema.
- Underused areas such as the Palm Court and Ely Court were highlighted as opportunities for improvement.
- There is strong demand for more family-friendly, affordable dining and community-focused leisure and entertainment.
- Evening is the least popular time to visit the top of town, reinforcing the need for additional evening activities and attractions.
- Engagement also showed clear demand for affordable housing and starter accommodation for first-time buyers.
- Vacant or underperforming spaces present potential for repurposing to help meet local housing needs.
Get In Touch and Share Your Views
We want to make engagement as easy as possible. If you find it difficult to share feedback online or in person, please contact us below. We can ensure that physical copies of the engagement materials and feedback form are provided to you.
Your input matters
Thank you for your engagement in the future of RVP. Your voice can make a real difference, so please continue to share your comments both now and via the formal planning process once the planning application has been submitted.